Passenger satisfaction surveys
OperationsWaiting time, crowding, safety, cleanliness, information and fare perception, by route or line and time band, repeated so improvements can be tracked.
Clients · Transport and infrastructure
Passengers on the platform, households along the alignment
Bharat Survey is a survey agency for public transport and infrastructure corporations: city bus undertakings, metro rail companies, road and highway bodies, and utilities building across towns and villages. We run on-board and station passenger surveys, household travel surveys for mobility plans, and censuses of families affected by land acquisition, with every interview geo-tagged so planners and auditors can see exactly where data came from.
- Passenger satisfaction on buses, metro and stations
- Household travel and origin-destination surveys
- Project-affected family and asset censuses
- Consultant-friendly data formats
Ram Kumar · shift on
26.8467 N · 80.9462 E · ±12 m
14
Received
12
Accepted
1
Review
1
Outside
3,000
Target homes
2,184
Visits
1,962
Enumerated
1,871
Verified
Daily verified recordsLast 12 days
Quality
Accepted1871
In review64
Outside area19
Weak signal8
Coverage · by block
Block A62%
Block B48%
Block C31%
Block D24%
On-board passenger surveysStation interceptsOrigin-destination dataHousehold travel diariesWillingness to payProject-affected familiesStructure and asset censusGrievance tracking
Why field surveys still matter
Ticketing data shows trips. People explain them.
Smart cards record who tapped in. They cannot tell a planner why a commuter still takes a shared auto for the last two kilometres, or what a family losing its shop along a new corridor will need. That takes interviews.
Study types
Household travel surveys
PlanningTrips by purpose, mode, time and cost for all household members, sampled across zones to feed travel demand models and mobility plans.
3,000
Target homes
2,184
Visits
1,962
Enumerated
1,871
Verified
Daily verified recordsLast 12 days
Project-affected family surveys
Land and R&RCensus of households, structures, businesses and livelihoods along an alignment, with photos and GPS, for social impact assessment and resettlement planning.
Location evidence
Survey #BS-0412
- In areaInside approx. boundary
- Accuracy±12 m
- Time09:42 · fresh fix
- Mock GPSNot detected
- Interview length11 min
Added to accepted count
Project stages
| Stage | Survey | Who uses it |
|---|---|---|
| Feasibility and DPR | Household travel and OD surveys | Transport planners and DPR consultants |
| Land acquisition | Census of affected families and assets | SIA unit and resettlement officers |
| Construction | Grievance and disruption surveys | Project management and contractors |
| Operations | Passenger satisfaction waves | Operations and customer service teams |
Our view
Frameworks
The Ministry of Housing and Urban Affairs has published service level benchmarks for urban transport to help cities and operators measure performance consistently, and the National Urban Transport Policy, 2006 frames mobility planning around moving people rather than vehicles. Passenger and household surveys provide several of the inputs such benchmarking and planning need.
Land acquisition and social impact
The Right to Fair Compensation and Transparency in Land Acquisition, Rehabilitation and Resettlement Act, 2013 requires social impact assessment for most acquisitions and sets rehabilitation entitlements. A household and asset census with photos and GPS gives the SIA team and resettlement officers a record they can verify during grievance hearings. We collect the data; entitlement decisions stay with the competent authority.
Typical deliverables
- Zone or route-wise datasets
- OD matrices in your consultant's format
- Affected family database with photos
- Field maps of survey coverage
- Methods and weighting note
Software
Survey app for Public Transport and Infrastructure Corporations
Corporation staff and consultants can run surveys on the same offline Android app, with area assignments by ward, village or chainage-based zones set up as geography, and supervisors reviewing records as they sync.
- Area-wise assignments
- Photo and GPS on each record
- Role-based access for consultants
Survey 5/6 · Photo
Photo of a public issue
Camera · no faces
5 MB → 210 KB · with location/time
SkipTake photo
Not the right fit if
- Traffic engineering design or demand modelling
- Automatic counters, cameras or ticketing analytics
- Land valuation or compensation calculation
- Topographic or engineering surveys
A good fit if
- Passenger and household interviews at scale
- Affected family and asset censuses
- Geo-tagged evidence for SIA and grievance review
- Data prepared for your planning consultant
FAQ
Straight answers to the questions people ask most about this topic.
Can surveys be done on moving buses or trains?
Yes, with operator permission. Interviewers board at agreed stops, interview a systematic sample of passengers between stations, and record the route, direction and time band. Interviews are short, and records sync when devices reach network.
Do you prepare origin-destination matrices?
We collect household and intercept data with coded origins and destinations and can deliver it in the zone system your planning consultant uses. Demand modelling and forecasting stay with your consultant.
How are project-affected families surveyed fairly?
Every household and structure in the notified area is covered, not a sample, with photos, GPS and a receipt of the survey given where the project allows. Absent households are revisited and listed, so no family is dropped because they were away on survey day.
Who owns the survey data?
The commissioning corporation. We hand over complete data, photos and documentation, and keep our copies for later export until you instruct us to delete them.
India Nationwide, Hindi-first
Share the project stage, geography and data your consultants need. We will propose a survey design.