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Survey app · Leader's office
Jan sampark karyalaya records in one place: letters, grievances, visitors and the tour diary
Political office management software replaces the registers, diaries and WhatsApp threads that run most MLA, MP and leaders' offices. Bharat Survey sets up an office system for your jan sampark karyalaya: an inward and outward letter register, grievance tracking with status updates to the person who complained, a visitor log, a tour and invitation calendar, a contacts directory, greeting reminders, a news archive and monthly reports. It is configured for your office on request, with the scope and timeline agreed in a quotation.
- Grievance tickets already run in our political CRM
- Registers, calendar and directory set up for your office
- Status updates by SMS where you register a sender ID
- Scope, timeline and price on quotation
3,000
Target homes
2,184
Visits
1,962
Completed
1,871
Accepted
Daily accepted surveysLast 12 days
Quality
Accepted1871
In review64
Outside area19
Weak signal8
Top issues · by panchayat
Water62%
Roads48%
Power31%
Drains24%
Leader view · read-only
Constituency 172
9
Shifts on
212
Accepted today
7
Open alerts
64
In review
High · outside area 14.2 km
#BS-0398 · 11:02 · sample
Updated 12s ago
Inward registerOutward registerGrievance trackingVisitor logTour calendarInvitationsDirectoryMonthly reports
Our view
Modules
Each module mirrors a register the office already keeps, so staff recognise it on day one.
01Inward and outward registerLetters
Inward and outward register
Every letter, application and recommendation gets an entry number, date, sender, subject and the department it went to. Outward letters are linked to the inward request they answer, so follow-up does not depend on memory.
- Entry number and scan
- Linked replies
- Pending by department
Survey 3/6 · AmenitiesOffline
How is drinking water in your area?
- Comes regularly
- Comes sometimes
- Rarely / never
- Don't know
✓ Section saved on phone · autosave
BackNext
02Grievance tracking with statusGrievances
Grievance tracking with status
A complaint about water, a pension, a ration card or a road becomes a ticket with a category, village or ward, owner and status. The office board shows what is open, by whom and for how long.
- Category and area
- Owner and due date
- Open issues by booth or ward
3,000
Target homes
2,184
Visits
1,962
Completed
1,871
Accepted
Daily accepted surveysLast 12 days
03Visitor logVisitors
Visitor log
Who came, from where, about what, and what the office promised. Repeat visitors are easy to spot, and each visit can open a grievance in one step.
- Visit reason
- Link to a grievance
- Daily visitor count
Hello, Ram Kumar
Today's work
Assignment
Gram Panchayat Barauli
Target 40 homes14 done15 done16 done17 done
Shift
On · 2:14 h
Sync
6 phone · 8 server
Today's homes
- Home 15 · RamlalDone
- Home 16 · SunitaDone
- Home 17 · LockedRevisit
- Home 18 · MohanFilling…
✓ #BS-0413 synced to server
Start new survey04Tour and invitation calendarDiary
Tour and invitation calendar
Invitations to weddings, inaugurations and meetings are logged with date, place and response. Accepted events go into the tour plan, which the leader sees on the phone.
- Accept or decline log
- Tour plan by day
- Leader's phone view
Leader view · read-only
Constituency 172
9
Shifts on
212
Accepted today
7
Open alerts
64
In review
High · outside area 14.2 km
#BS-0398 · 11:02 · sample
Updated 12s ago
One grievance
What happens to a single complaint, from the office counter to the reply.
- 01
Logged at the counter or in the field
Office staff or a field worker records the complaint with the person's consent, the category and the village or ward. The person gets a reference number.Day 0Survey 3/6 · AmenitiesOfflineHow is drinking water in your area?- Comes regularly
- Comes sometimes
- Rarely / never
- Don't know
✓ Section saved on phone · autosaveBackNext - 02
Assigned and forwarded
The ticket gets an owner in the office. If a letter goes to a department, it is entered in the outward register and linked to the ticket.Day 1Shift onHello, Ram KumarToday's workAssignmentGram Panchayat BarauliTarget 40 homes14 done15 done16 done17 doneShiftOn · 2:14 hSync6 phone · 8 serverToday's homes- Home 15 · RamlalDone
- Home 16 · SunitaDone
- Home 17 · LockedRevisit
- Home 18 · MohanFilling…
✓ #BS-0413 synced to serverStart new survey - 03
Status update to the complainant
When the status changes, the person can receive a short SMS with the reference number and the new status, if they agreed to it and your office has a registered SMS sender ID.On each changeHome #17 · Visit outcome- Complete
- Partial
- Declined
- No contact
- Home locked
- Revisit
- 04
Closed, and counted
The ticket closes with the outcome noted. Monthly reports show how many came in, from where, and how long each category takes to resolve.Month end3,000Target homes2,184Visits1,962Completed1,871AcceptedDaily accepted surveysLast 12 daysQualityAccepted1871In review64Outside area19Weak signal8Top issues · by panchayatWater62%Roads48%Power31%Drains24%
Survey 3/6 · AmenitiesOffline
How is drinking water in your area?
- Comes regularly
- Comes sometimes
- Rarely / never
- Don't know
✓ Section saved on phone · autosave
BackNext
Hello, Ram Kumar
Today's work
Assignment
Gram Panchayat Barauli
Target 40 homes14 done15 done16 done17 done
Shift
On · 2:14 h
Sync
6 phone · 8 server
Today's homes
- Home 15 · RamlalDone
- Home 16 · SunitaDone
- Home 17 · LockedRevisit
- Home 18 · MohanFilling…
✓ #BS-0413 synced to server
Start new surveyHome #17 · Visit outcome
- Complete
- Partial
- Declined
- No contact
- Home locked
- Revisit
3,000
Target homes
2,184
Visits
1,962
Completed
1,871
Accepted
Daily accepted surveysLast 12 days
Quality
Accepted1871
In review64
Outside area19
Weak signal8
Top issues · by panchayat
Water62%
Roads48%
Power31%
Drains24%
What exists today
An honest split between what runs in the product today and what we configure for your office.
| Module | Status | Notes |
|---|---|---|
| Grievance tickets with category, area and status | Available in the political CRM | Web panel and leader view |
| Booth committees and daily booth reports | Available | Part of booth management |
| Inward and outward register | Set up on request | Configured to your register format |
| Visitor log | Set up on request | Can open a grievance in one step |
| Tour and invitation calendar | Set up on request | Leader's phone view |
| Contacts directory | Set up on request | Officials, workers, institutions |
| Birthday and anniversary reminders | Set up on request | Reminders to office staff |
| News archive | Set up on request | Clippings and statements by date |
| SMS status updates | Set up on request | Needs your DLT-registered sender ID and templates |
Modules marked 'set up on request' are built and configured for each office; timelines are given in the quotation.
Also included
Greeting reminders
Birthdays and anniversaries of contacts who shared them, as a daily list for office staff to act on.
News archive
Press clippings, statements and photos stored by date and topic, ready for the website or a report.
Monthly reports
Letters handled, grievances by category and area, visitors and tour days, exported to Excel or PDF.
Before setup
Registers
- A photo of each register's columns
- Grievance categories you use
- Departments you write to most
People
- Who logs entries at the counter
- Who can close a grievance
- Who sees the leader's view
Messaging
- Whether you want SMS status updates
- Your DLT sender ID, if you have one
- Consent wording for complainants
Not the right fit if
- Bulk SMS or WhatsApp campaigns to voters
- An accounting or payroll system for the office
- A government e-office or file-tracking system
- A ready-made app to download today with no setup
A good fit if
- Offices drowning in paper registers
- Leaders who want to see stuck grievances
- Teams split between office and field
- Linking grievances to booth-level organisation
Political CRM
Grievance tickets, booths and surveys in one account.
Learn moreVoter connect app
Let constituents send complaints and follow their status.
Learn morePolitical website
An official site that feeds requests into the office.
Learn moreBooth management
Committees, daily reports and war room.
Learn moreFAQ
Straight answers to the questions people ask most about this topic.
Is this a ready-made app I can download?
No. Grievance tickets already run in the Bharat Survey political CRM, and the office modules such as registers, visitor log and tour calendar are configured for each office on request. We agree the modules, the register formats and a timeline in a written quotation before setup starts.
Can complainants get SMS updates on their grievance?
Yes, if they agree to it and your office has an SMS sender ID and message templates registered on a DLT platform, as TRAI's commercial communication rules require. The messages carry only the reference number and status. This is not a tool for bulk messages to voters.
Can several staff use it at the same time?
Yes. Each person gets their own login with a role: counter staff log entries, office managers assign and close tickets, and the leader gets a read-only view on the phone. Actions are recorded against the person who took them.
Is our office data kept separate?
Yes. Each client's account is isolated from every other, and Bharat Survey staff need a recorded reason to access sensitive records. Contacts and grievances belong to your office and can be exported at any time.
Can we move our old registers into the system?
Usually yes. If past entries are in Excel, we import them. If they are only on paper, we can agree which months are worth entering and include that in the quotation.
Free public data
Open reference pages built from ECI, Census 2011, LGD and MCA records, with the source credited on every page.
- Assembly election resultsEvery vidhan sabha seat, from ECI statistical reports
- Lok Sabha election resultsAll 543 parliamentary seats, 2024 and earlier
- State election profilesSeats, parties and turnout for each state
- Constituency mapsAssembly and Lok Sabha boundaries on one map
- Bye-election resultsBy-polls held since the last general elections
- Urban local bodiesMunicipal corporations, councils and wards (LGD)
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India Nationwide, Hindi-first
Send photos of the registers you use today and tell us who works in the office. We will propose the modules, a setup plan and a quotation.