Mystery shopping for Real Estate sales offices
Audit

Demand on the ground, sales offices under audit, residents after possession
Bharat Survey is a market research company for real estate developers, brokerages, co-working operators and housing finance teams. Before land is bought, we survey households and businesses in the catchment. During sales, we audit site visits and sales offices. After possession, we interview residents about construction quality, handover and maintenance, with every interview tied to a location and a time.
Real estate research is lumpy. A developer may need a catchment study once per project, audits every quarter during sales, and resident feedback for years.


Resident satisfaction is where referral business is won or lost. We survey owners and tenants on construction quality, the handover process, common area upkeep, security and how complaints were handled. Surveys run by flat or villa, with resident welfare association consent where the society requires it.
The Real Estate (Regulation and Development) Act, 2016 requires registration of eligible projects with the state real estate regulatory authority and sets disclosure duties for promoters and agents. Our sales audits check whether registration details and key terms were shown to a buyer. We report what shoppers observed; legal interpretation stays with your counsel.
Straight answers to the questions people ask most about this topic.
It depends on how many price bands and product types you need separate estimates for, and how wide the catchment is. We usually split the area into zones and size each one. The proposal states what each zone's sample can reliably tell you.
No. Shoppers make enquiries, take site visits and request price sheets like genuine prospects, but they do not pay tokens or sign booking forms. That limit is written into every scenario.
Yes, with permission from the society or resident welfare association where required, and with each resident's consent. Interviews can happen door-to-door or through a link shared by the association, and residents may skip any question.
On quotation. Catchment size, number of interviews, languages, number of projects audited and whether photos are needed drive the cost. Share the project locations and we return a line-item estimate.

Share the project location and your question. We will reply with a study design and timeline.