OPD feedback form hospital teams actually finish
Short OPD forms on registration, waiting time, doctor communication, pharmacy and billing, with an optional comment.
Survey app · Hospitals
Feedback captured at discharge and in OPD, turned into indicators and action
Bharat Survey helps hospitals run the NABH patient satisfaction survey as a steady system instead of a stack of paper forms. Patients give feedback on a tablet at the desk or through a link after their visit, quality teams see monthly scores and complaints by department, and every negative response can become a tracked action. The software supports your NABH quality work; accreditation decisions remain with NABH assessors.
- OPD and IPD forms in English and Hindi
- Tablet kiosk or link after discharge
- Complaints routed to departments
- Monthly indicator reports for the quality team
3,000
Target households
2,184
Visits
1,962
Completed
1,871
Accepted
Daily accepted interviewsLast 12 days
Survey 3/6 · AmenitiesOffline
How is drinking water in your area?
- Comes regularly
- Comes sometimes
- Rarely / never
- Don't know
✓ Section saved on phone · autosave
BackNext
Outside area · 14.2 km away · in review
OPD feedbackIPD discharge feedbackComplaint trackingDepartment scoresMonthly quality indicatorsHindi and English formsTablet or linkAction taken records
The requirement
NABH's accreditation standards for hospitals include a chapter on Patient Rights and Education. Within it, a standard requires the hospital to have a mechanism to capture patient feedback and to redress complaints. NABH expects feedback to be collected, analysed and used for improvement, not simply stored. NABH does not publish one fixed patient satisfaction questionnaire; hospitals design their own tools to cover the areas that matter to patients.
In practice, assessors look for evidence that feedback is collected regularly across OPD and IPD, that satisfaction is measured and trended, that complaints are acknowledged and resolved within defined times, and that corrective actions follow. Paper forms in a box at the reception rarely produce that evidence. Standard numbering changes between editions, so map the tool to the edition your hospital is assessed against.
What assessors typically check
- Documented feedback mechanism
- Regular collection in OPD and IPD
- Analysis and trends over time
- Complaint handling and timelines
- Corrective and preventive actions
- Communication of actions to staff
How it works
Four steps, each leaving a record your quality team can show.
- 01
Capture at the right moment
OPD patients answer on a tablet near billing or through an SMS link; IPD patients or attendants give feedback at discharge. Forms take two to three minutes.PatientSurvey 3/6 · AmenitiesOfflineHow is drinking water in your area?- Comes regularly
- Comes sometimes
- Rarely / never
- Don't know
✓ Section saved on phone · autosaveBackNext - 02
Flag the unhappy responses
Low scores or a complaint instantly alert the department head or patient relations officer, with the ward, date and comment.Patient relationsOutside area · 14.2 km away · in review - 03
Close the loop
The responsible person records action taken and the patient contact outcome. Open complaints age visibly on the dashboard.Department headLocation evidenceSurvey #BS-0412- In areaInside approx. boundary
- Accuracy±12 m
- Time09:42 · fresh fix
- Mock GPSNot detected
- Interview length11 min
Added to accepted count - 04
Report the indicators
Monthly satisfaction scores by department, complaint counts and resolution times feed the quality committee's review.Quality team3,000Target households2,184Visits1,962Completed1,871AcceptedDaily accepted interviewsLast 12 days
Survey 3/6 · AmenitiesOffline
How is drinking water in your area?
- Comes regularly
- Comes sometimes
- Rarely / never
- Don't know
✓ Section saved on phone · autosave
BackNext
Outside area · 14.2 km away · in review
Location evidence
Survey #BS-0412
- In areaInside approx. boundary
- Accuracy±12 m
- Time09:42 · fresh fix
- Mock GPSNot detected
- Interview length11 min
Added to accepted count
3,000
Target households
2,184
Visits
1,962
Completed
1,871
Accepted
Daily accepted interviewsLast 12 days
Forms
IPD discharge feedback
Admission, nursing care, doctor rounds, food, cleanliness, discharge process and billing clarity.
Languages patients read
English and Hindi by default, with regional languages set up for your region, and large text for older patients.
Hospital patient feedback app
Tablet kiosk mode for the front desk, plus links for patients who prefer to answer at home.
Our position
Indicators
Examples of patient-experience measures hospitals commonly track. Define them in your own quality manual.
| Indicator | How the software collects it | Typical frequency |
|---|---|---|
| Patient satisfaction index (OPD, IPD) | Average score across form items by department | Monthly |
| Number of complaints | Complaints logged through forms and desk entry | Monthly |
| Complaint resolution time | Time from complaint to closure note | Monthly |
| Waiting time for OPD consultation (patient-reported) | Question on waiting time in OPD form | Monthly |
| Response rate | Responses as a share of discharges or OPD visits entered | Monthly |
Clinical quality indicators such as infection rates come from clinical systems, not patient surveys.
Size of hospital
NABH entry level certification feedback
Small and mid-sizeSmaller hospitals and nursing homes preparing for entry-level certification need a simple, documented feedback mechanism more than a complex platform. Start with one OPD and one IPD form and a monthly report.
Survey 3/6 · AmenitiesOffline
How is drinking water in your area?
- Comes regularly
- Comes sometimes
- Rarely / never
- Don't know
✓ Section saved on phone · autosave
BackNext
Multi-department and multi-site
Large hospitals and chainsLarger hospitals add department-level forms, role-based access for heads, and comparisons across sites, all using the same indicator definitions.
3,000
Target households
2,184
Visits
1,962
Completed
1,871
Accepted
Daily accepted interviewsLast 12 days
Beyond the software
Some hospitals, insurers and health programmes want an independent view rather than self-collected feedback: exit interviews by trained field staff, telephone follow-ups after discharge, or community surveys on why people choose or avoid a facility.
Patient satisfaction survey services
Our field teams run these as research studies, with consent, privacy safeguards for sensitive questions and no collection of clinical records. Results are reported in aggregate to the commissioning organisation, following ICMR ethical guidance where the study is research.
Not the right fit if
- Guaranteeing NABH accreditation
- Acting as a NABH consultant or assessor
- Storing clinical records or diagnoses
- HIPAA certification claims
A good fit if
- Hospitals digitising OPD and IPD feedback
- Quality teams needing monthly patient-experience indicators
- Complaint tracking with visible closure
- Independent patient experience studies
FAQ
Straight answers to the questions people ask most about this topic.
Does NABH prescribe a patient satisfaction questionnaire?
NABH requires a mechanism to capture patient feedback and handle complaints, but does not publish a single mandatory questionnaire. Hospitals design tools covering areas such as registration, waiting time, care, communication, cleanliness, food and billing, and show that feedback is analysed and acted on.
How often should hospitals analyse patient feedback?
Most hospitals review patient satisfaction and complaints monthly in the quality committee, with trends over quarters. The frequency should be defined in your own quality manual and followed consistently.
Can patients give feedback without installing an app?
Yes. Patients use a tablet at the hospital in kiosk mode, or open a link sent by SMS or WhatsApp. No installation or login is needed on the patient's side.
Is patient data kept private?
Forms can be anonymous or collect only a contact number for follow-up with consent. Clinical details are not collected. Data hosting location, access control and retention are stated in writing in each proposal.
India Nationwide, Hindi-first
Tell us your beds, OPD volume and departments. We will set up a demo with your forms.