Internal student and stakeholder feedback, run properly every year
Bharat Survey's NAAC SSS software helps IQAC coordinators run the college's own student satisfaction survey and stakeholder feedback cycles without paper forms or scattered Google Sheets. Students answer on their phones through anonymous links, the IQAC sees response rates by department and class while the survey is open, and reports come out in formats you can analyse, act on and attach to your quality records. It supports your preparation; NAAC's own official SSS remains NAAC's process.
- Anonymous student links by class or programme
- Live response rates by department
- Curriculum, teacher, parent and alumni feedback
- Action-taken reports for IQAC records
- Comes regularly
- Comes sometimes
- Rarely / never
- Don't know
In NAAC's revised accreditation framework, the Student Satisfaction Survey is Key Indicator 2.7 (metric 2.7.1) under Criterion II, Teaching-Learning and Evaluation. It asks students about teaching, learning and evaluation, with responses on a five-point scale scored 0 to 4. For accreditation, NAAC administers the SSS itself online to students from a database the institution uploads.
That distinction matters. Software cannot and should not fill in NAAC's official survey. What an IQAC can do is run its own SSS-style survey every semester or year, so problems in a department surface early, action is taken, and the institution is not meeting its students' views for the first time during assessment. NAAC's framework is revised from time to time, so always check the current manual for your cycle.
Quick reference
- SSS: Criterion II, metric 2.7.1
- Official SSS: administered by NAAC
- Internal SSS: run by IQAC
- Criterion I includes curriculum feedback
- Criterion VII: institutional values and best practices
One place for all the feedback an IQAC collects through the year.
IQAC student feedback format
- Anonymous class links
- Five-point scales
- Open comments
Parent feedback form school NAAC
- Bilingual forms
- Share via link
- Consolidated report
Curriculum feedback from all stakeholders
- Four stakeholder forms
- Department summaries
- Action-taken tracking
Teacher evaluation by students
- Course-wise results
- Confidential sharing
- Semester comparison
- Comes regularly
- Comes sometimes
- Rarely / never
- Don't know
How an IQAC typically uses internal SSS results before assessment.
Survey every programme
Links go out per class. The IQAC sees response rates by department in real time and nudges classes that lag, instead of discovering low participation after the window closes.
- Live response rates
- Reminder lists by class
- No login for students
Find the weak spots
Scores by question and department show where students feel evaluation is unfair, syllabus coverage is poor, or mentoring is missing.
- Question-level scores
- Department comparison
- Year-on-year trend
Record action taken
Each concern gets an owner and an action note. The action-taken report becomes part of the IQAC's records for the next cycle.
- Owner per concern
- Action notes
- Exportable report
- In areaInside approx. boundary
- Accuracy±12 m
- Time09:42 · fresh fix
- Mock GPSNot detected
- Interview length11 min
Criterion VII covers institutional values and best practices, including areas such as gender equity, environmental consciousness, inclusivity and distinctiveness. It is not where the SSS sits, but institutions often collect stakeholder perceptions to show how these initiatives are experienced on campus.
Useful surveys for this criterion
Keep them short and specific so they produce action, not just a file.
- Campus safety and gender sensitisation perception survey
- Green campus awareness and practice survey
- Accessibility feedback from students with disabilities
- Feedback on value-education or community programmes
Our view on feedback
Built for the IQAC office
Create forms from templates or your university's format, schedule them by semester, and assign departments. Coordinators see progress without chasing spreadsheets from each department.
- Reusable templates
- Department roles
- Semester scheduling
Reports you can use
Download question-level and department-level reports in Excel and PDF, compare with the previous cycle, and attach action-taken notes.
- Excel and PDF
- Cycle comparison
- Action notes
- In areaInside approx. boundary
- Accuracy±12 m
- Time09:42 · fresh fix
- Mock GPSNot detected
- Interview length11 min
NAAC and NBA accreditation software
Accreditation management system India
Not the right fit if
- Submitting or answering NAAC's official SSS
- Guaranteeing an accreditation grade
- Drafting the SSR or AQAR for you
- Replacing a college ERP
A good fit if
- IQACs running internal feedback every semester
- Anonymous student and stakeholder surveys
- Department-wise response tracking
- Action-taken records between cycles
Universities and research centres
Survey software and data collection for higher education.
Learn moreNAAC SSS questionnaire guide
The questions, the scoring and how to use them.
Learn moreCollege feedback system
Year-round feedback for colleges.
Learn moreNBA accreditation feedback
Course and programme exit surveys.
Learn moreNIRF and AISHE data collection
Collect institutional data from departments.
Learn moreAcademic research data collection
Field data for academic studies.
Learn moreStraight answers to the questions people ask most about this topic.
Does NAAC conduct the student satisfaction survey itself?
Yes. For accreditation under the revised framework, NAAC administers the SSS online to students using a database the institution submits. Internal surveys run by the IQAC are separate and help the institution identify and fix issues beforehand.
Under which criterion is the NAAC SSS?
The Student Satisfaction Survey is metric 2.7.1 under Criterion II, Teaching-Learning and Evaluation. It is not under Criterion VII, which covers institutional values and best practices.
Are student responses anonymous?
Yes, when the survey is set to anonymous links. Students do not log in, and responses are reported by class or department, not by student. The IQAC decides the minimum group size for reports.
Can we use our university's own feedback format?
Yes. Forms can be built to match your affiliating university's or IQAC's existing format, in English and regional languages, and reused each semester.
How is pricing structured?
Pricing is seat-based or on quotation, depending on the number of administrators, departments and survey volume. Contact us with your student strength and feedback cycles for a quote.
Tell us your student strength, departments and forms. We will set up a demo with your format.