A tablet on the counter, a short form, and data that arrives even when Wi-Fi does not
Bharat Survey can run as a survey kiosk app on an ordinary Android tablet placed at a store counter, bank branch, hospital desk, government office or event exit. Visitors answer a short form, staff start a fresh response for the next person, and answers sync whenever the connection allows. Because each response records time and location, a chain with fifty branches knows which counter every answer came from.
A kiosk only works where people pause. These are the places they do.
What works today, step by step, including the parts Android itself handles.
Any reasonably recent Android tablet with a stand and a charger at the counter. Staff log in once; the form and branch assignment download to the device.
Android's built-in app pinning keeps the tablet on the survey screen until a staff member unpins it. A dedicated Bharat Survey lock mode with automatic reset after each response is planned, not available in version 1.
Rating questions, one choice question and an optional comment. Skip logic sends unhappy visitors to a reason list and happy ones straight to thank you.
Responses save on the tablet and sync when Wi-Fi or mobile data is available. The pending count is visible to staff, so nobody wipes a device with unsent answers.
Faces work well at counters because they need no reading and no explanation. Choice labels in the form can include emoji faces alongside words such as बहुत अच्छा or Very good, which helps visitors who read neither Hindi nor English comfortably. For trend reporting, store each face as a number from 1 to 5 behind the label.
If one branch uses faces and another uses stars, you cannot compare them. Publish one form version for every kiosk in the programme and change it centrally. Each response keeps the version it was collected on.
Visitors who pick the two lowest faces see a short reason list: waiting time, staff behaviour, cleanliness, price, other. Everyone else goes straight to thank you. That keeps completion high and gives managers the one thing they can act on.
Both collect feedback where the customer already is. They reach different people.
Answer on the counter device
Answer on the visitor's phone
Straight answers to the questions people ask most about this topic.
No. A standard Android tablet on a stand with a charger is enough. Android's app pinning keeps the survey on screen. A built-in Bharat Survey lock mode with automatic reset is planned but not part of version 1, so staff start each new response.
Nothing is lost. Responses save on the tablet and sync when a connection returns. The app shows how many responses are waiting, so staff can check before switching the device off or handing it to another branch.
It can, but only ask if you will use them, and record consent on the form. Most counter feedback works better anonymously. If you collect contact details, set a retention period and tell visitors why you are asking.
Three to six. One overall rating, one or two specific ratings, a reason list for low scores and an optional comment. Longer forms belong in a staff-led interview, not on a counter where people are leaving.
Sources: Android Help: pin and unpin apps
Tell us the number of counters, the languages you need and what you want to learn. We will set up a pilot form.
